WHO IS THE DATA CONTROLLER FOR YOUR DATA?
DATA CONTROLLER: RESTHOTEL S.L
NIF: B-03141595 Address: Calle Mirador 3, (Benidorm) C.P 03501 Spain
Data Protection Officer Email: protecciondatos@hotelesrh.com
WHAT TYPE OF DATA DO WE PROCESS?
Depending on the products, services, or functionalities you wish to enjoy at any given time, we will need to process certain data. In general, this data will include, as the case may be, the following:
Your identification data (Including, but not limited to, name, surname, NIF/ID number, address, country from which you interact with us, other contact details, etc.).
Data necessary to perform online check-in (including, among others, data related to your reservation such as arrival date or booking reference).
Economic and transactional information (For example: Your payment or card details, information about your reservations, cancellations…).
Professional data (including, among others, the restricted Agencies area).
Connection, geolocation, and browsing data (in case you interact with us from a mobile device, for example).
Data contained in your curriculum vitae.
Commercial information if you are subscribed to our newsletter.
Data regarding your tastes and preferences.
Other data: voice.
Remember that when we ask you to fill in your personal data to provide access to any functionality or service on the website, we will mark some fields as mandatory, as they are data we need to provide the service or grant you access to the specific functionality. Please keep in mind that if you decide not to provide this data, you may not be able to complete your user registration or enjoy those services or functionalities.
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
Depending on how you interact with our website, we will process your personal data for the following purposes:
1. For the development, fulfillment, and execution of the Contract
This purpose includes processing your data primarily to:
Contact you regarding updates or informative communications related to reservations and/or products purchased, including sending quality surveys about the services and/or products provided.
Manage the payment for the reservation or product you purchase, regardless of the payment method used.
Activate the necessary mechanisms to prevent potential fraud against you and ourselves during the reservation and/or purchase process. If we consider the operation to be fraudulent, this processing may result in the transaction being blocked.
Manage potential returns once a reservation has been made and manage requests for information regarding the availability of different products.
Invoice and make available to you the tickets, invoices, and any other document proving payment for the reservations and/or purchases made on this website.
Invoice and make available to you the tickets, invoices, and any other document proving payment for the purchases made on our Platform.
2. To attend to requests or inquiries made through the various means incorporated into our website.
We only process personal data that is strictly necessary to manage or resolve your request or inquiry.
3. For your registration on the website
In the event that you decide to register on our website, we need to process your data to identify you as a user and grant you access to its various functionalities, products, and services available to registered users. You can cancel your registered user account by contacting us through Customer Service.
4. For marketing purposes
To the extent that you subscribe to our newsletter, your personal data will be used for the periodic sending of informative and commercial bulletins from the HOTELES RH chain. Remember that you can unsubscribe from the newsletter at any time and at no cost by contacting us via email at protecciondatos@hotelesrh.com or by following the instructions provided in each of our communications.
5. Usability and quality analysis to improve our services (Cookies)
If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, i.e., to understand how users interact with our Platform and thus be able to introduce improvements. Likewise, we occasionally perform quality actions and surveys aimed at knowing the level of satisfaction of our customers and users and detecting areas for improvement.
6. Job Applications
We will process your personal data to manage your professional application and your inclusion in the job bank of the hotels that make up the HOTELES RH chain.
7. Online Check-in
We will process the personal data necessary to manage your online check-in through the area designated for this purpose on our web portal.
8. Agencies Area
We will process your personal data to manage your access to the restricted area of the website for collaborating Agencies.
9. Calls and voice recordings
We process the information you provide us to guarantee the quality of the services provided.
WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
The legal basis that allows us to process your personal data also depends on the purpose for which we process it; thus, we find different legal bases for the following purposes:
1. Development, fulfillment, and execution of the purchase contract. The processing of your data is necessary for the execution of the contract that binds us to you. We understand that the processing of this data is positive for all parties involved when a purchase payment occurs, and particularly for you, as it allows us to establish appropriate measures to protect you against fraud attempts by third parties.
2. Customer Service. We consider that we have a legitimate interest in attending to the requests or inquiries you raise through the various existing contact methods. We understand that the processing of this data is also beneficial for you insofar as it allows us to assist you adequately and resolve the queries raised. When you contact us specifically for the management of incidents related to the product purchased through the Platform, the processing is necessary for the execution of the purchase contract. When your query is related to the exercise of the rights we inform you of below, or claims related to our products or services, what legitimizes us to process your data is the fulfillment of legal obligations on our part.
3. For your registration on the website The legal basis is the provision of your consent when you register on our website.
4. Marketing The legitimate basis for processing your data for marketing purposes is the consent you provide. For example, when you agree to receive personalized information through various means, when you authorize the sending of the newsletter, or when you accept the legal terms to participate in a promotional action. To show you personalized information, we consider that we have a legitimate interest in profiling with the information we have about you (browsing habits, preferences, or purchase history) and the personal data you have provided us (such as age range or language), as we understand that the processing of this data is also beneficial for you because it allows you to improve your user experience and access information according to your preferences.
5. Usability and quality analysis The legal basis is the consent provided on our website for the installation of the cookies you deem appropriate.
6. Job Applications The legal basis is the execution of pre-contractual measures requested by you, as well as your informed consent.
7. Online Check-in The legal basis for processing your data is your informed consent, as well as the execution of a contract to which you are a party.
8. Agencies Area Your data is processed based on your express consent, the execution of a contract to which you are a party, and the fulfillment of obligations imposed on the data controller.
9. Calls and voice recordings The legal basis for the processing of your data is the correct execution of the service provision contract or supply of the products purchased, as well as our legitimate interest in being able to comply with our duty of proactive responsibility.
HOW LONG WILL WE KEEP YOUR DATA?
1. Development, fulfillment, and execution of the purchase contract. We will process your data for the time necessary to manage the purchase of the products or services you have acquired and subsequently for the legally established periods for the fulfillment of our tax obligations. In some cases, we will only process some data until you decide, such as payment data (credit card) that you have requested we store for possible future purchases.
2. Customer Service We will process your data for as long as necessary to attend to your request or inquiry.
3. Your registration on the website We will process your data for as long as you maintain the status of a registered user (that is, until you decide to unsubscribe).
4. Marketing and Newsletter We will process your data until you request to unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions, we will keep your data for a period of six (6) months from the end of the action. Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it duly stored and protected for the time during which liabilities derived from the processing may arise, in compliance with the regulations in force at any given time. Once the possible actions in each case have prescribed, we will proceed to the deletion of the personal data.
5. Usability and quality analysis The data provided will be kept for the time required to fulfill the mentioned purpose, as well as to comply with any corresponding legal obligation.
6. Job Applications We will keep your data for one year from the receipt of the curriculum; subsequently, we will proceed to its deletion or destruction.
7. Online Check-in Your data will be kept for the time necessary to attend to potential claims or judicial or police requirements.
8. Agencies Area Your data will be kept for the duration of the commercial relationship and subsequently for the time necessary to attend to claims or judicial requirements.
9. Calls and voice recordings Your personal data will be kept for the duration of the contractual relationship and subsequently until the obligations and responsibilities imposed by commercial, tax, and any other applicable legislation have prescribed.
WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
To fulfill the purposes indicated in this Privacy Policy, it is necessary for us to grant access to your personal data to third parties that provide us with support in the services we offer, detailed below:
Where applicable, companies of the HOTELES RH chain, based on the legal basis of legitimate interest.
Financial entities, for payment management.
Technological service providers, who provide us with support.
Logistics, transport, and delivery service providers and collaborators.
WhatsApp: https://www.whatsapp.com/legal/updates/privacy-policy/?lang=en
Authorities; where applicable, for the fulfillment of legal obligations.
SOCIAL NETWORKS
HOTELES RH has the following social networks: Facebook, Instagram, Twitter, and those that may be integrated in the future. HOTELES RH will allow the user the following actions on HOTELES RH social media profiles: once joined to the page or profile, the user may publish comments, images or photographs, links, or any other type of multimedia content supported by the Social Network. The user must be the owner of the copyright and intellectual property rights or have the mandatory authorization from the affected third parties. Any publication on the page, whether texts, graphics, images, photographs, videos, etc., that violate or are likely to violate morality, ethics, public order, good taste, or decency, and/or that infringe, violate, or breach intellectual or industrial property rights, the right to one's image, or any applicable provision of current regulations is expressly prohibited. HOTELES RH reserves the right in all cases to immediately remove any content published on its social networks and may request the permanent blocking of the social network account of the user who uploads the removed content. As indicated, HOTELES RH will in no case be responsible for the content that a user has freely published. The user declares that they know that the publications they make on HOTELES RH's social networks will be known by other users. HOTELES RH will not store the photographs and/or videos uploaded to the social network, but these will remain on the social network as long as the latter provides in its terms of use and privacy policy. HOTELES RH reserves the right to carry out certain promotions, activities, and contests, in which the "follower" user of the HOTELES RH social network profile may participate. The rules for each promotion or contest will be published on the corresponding social network, in accordance with the provisions of the applicable regulations. The social networks on which we organize these activities do not, under any circumstances, sponsor, endorse, or administer said activities. HOTELES RH informs you that it may advertise activities, products, and services, and the recommendation to other users of the HOTELES RH page is not considered an advertising activity. Below we provide the link to the privacy policy of the different social networks:
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. You may exercise them at no cost by sending us an email to protecciondatos@hotelesrh.com, indicating the reason for your request and the right you wish to exercise. In the event that we consider it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or the legal basis under which we process your data, you have the right to:
Ask us for access to the data we have about you.
Ask us to rectify the data we already have. Please note that by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you undertake to notify us of any change or modification thereof.
Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to process it as previously informed, or when we no longer have the legitimacy to do so.
Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have provided us with your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time. On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data. Finally, we inform you of your right to file a claim before the relevant data protection supervisory authority, in particular, before the Spanish Data Protection Agency: https://www.agpd.es/portalwebAGPD/index-ides-idphp.php
CHANGES TO THE PRIVACY POLICY
We may modify the information contained in this Privacy Policy when we deem it appropriate. In the event that we do so, we will notify you through various means on the Platform, or even communicate it to your email address when the change in question is significant to your privacy, so that you can review the changes, assess them, and, where appropriate, object or unsubscribe from a service or functionality.
INFORMATION ON COOKIES
We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with us, and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn in more detail about the cookies and similar devices we use, their purpose, and other information of interest.
